eStatements FAQ

What are eStatements?

An eStatement is an electronic version of a paper statement. It contains the exact same information and images as the paper statement. Instead of receiving your account statement via mail, you will log on to our secure site to retrieve the statement electronically.

Onebanc e-statements offers an attractive solution for online customers. Personal and business banking customers are notified immediately when statements are ready, can view their statement whenever and from wherever they'd like, and they don't have to worry about dealing with a paper-based statement while reducing the risk of financial information being exposed when paper statements are mailed or discarded.

Will I continue to get paper statements through the mail?

Signing up for e-statements will automatically discontinue the delivery of paper statements. Onebanc e-statements look exactly like the paper statements you receive today and include all the information that you receive with your paper statements including your check images and any notices or other important information from Onebanc.

How do eStatements work?

We do not send your actual statement though email. You will receive an e-mail, notification every month that your eStatement is available online for viewing, saving and printing. You simply click on the link in the email message, or go to Onebanc.com and navigate to eStatements. You will log In with your User Name and Password.

Do I have to sign up for Online Banking in order to receive an eStatement?

Yes, eStatements are accessed via online banking. We invite you to explore the many benefits and the easy-to-use features of our comprehensive ebanc online banking and bill pay services. Learn More

What is the charge for eStatements?

eStatements are Free. eStatements eliminate a substantial amount of print and mail costs while increasing the level of customer self service and convenience.

How do I view my eStatement?

You will need Adobe Acrobat Reader to view your e-Statement information. PDF files require Adobe Acrobat Reader to view. Many computers already have this installed. Or, if you need the latest version, you can download this software safely for free from the Adobe website.

Once you receive your notification e-mail, you may log on to Onebanc's secure online banking service and view your statement at any time - as many times as you like.

How do I know when my online eStatement is ready?

You will receive an e-mail message every month, notifying you as soon as your statement is available for online viewing. This e-mail will contain a link to log on to the secure online banking section of the site. Once logged on, you will be taken directly to your most recent online statement.

Can I check my statements from anywhere?

Yes! You can check your statements from any computer with access to the Internet.

Will I receive my check images with my eStatement?

Yes, you will continue to receive images with your eStatement.

Will my eStatement look the same as my paper statement?

Yes. Your eStatement looks exactly like your paper statement.

What should I do if my email address changes?

If your email address changes it is important that you update your email address with us to ensure delivery of your monthly notification. Your email address can be updated through your eStatements account information profile.

For how long will my eStatement be available for viewing?

Your account estatements are available for viewing for 12 months from the date you first sign up for eStatements. The first month after you sign up, that month will appear for viewing in the email notification to you.

How do I sign up for eStatements?

If you are currently an Onebanc online banking customer, you must first log-on to ebanc online banking. Then click the e-statements link and follow the menu prompts for the eStatement enrollment form.

If you already have an account with us you can apply here.

If you do not have a Onebanc account please stop by one of our convenient locations and open an account today.